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Restart the laptop and select the USB drive as the primary boot device.

Copy the HPBQ138.exe file onto the root of the USB drive.

These tools are technically HP proprietary property and are intended for authorized service centers.

If you are dealing with a "Product Information Not Valid" error, let me know: Your (e.g., HP ProBook 450 G3) If you recently replaced the motherboard The exact error code appearing on your screen HP Support Community

Randomly generated or system-specific identifiers. How to Use HPBQ138 (Technical Overview)

Since this is a legacy tool, it cannot run directly within modern versions of Windows. Technicians typically follow these steps: