: For specific status inquiries, you can create a new support ticket by entering your storage Serial Number or Service ID. Overview of Warranty Terms Coverage Type Standard Hardware Covers defects in materials and workmanship. Batteries Specifically for battery modules in storage systems. Software Media
: This is required for all warranty inquiries and support requests. You can find the serial number on the product label attached to the exterior casing or via management software like EonOne .
You can verify your coverage and manage your assets through the following steps: infortrend warranty check
: Damage from improper packaging during shipping, force majeure, or using unauthorized accessories will void the warranty. Removing original vendor labels or serial number stickers also immediately voids coverage.
Optional add-on that must be purchased during the regular warranty period. Important Warranty Conditions : For specific status inquiries, you can create
: Visit the Infortrend Service Center and log in. If you do not have an account, you must create one to access detailed warranty information.
: SSD warranties expire either at the end of the time period or when the drive reaches its Total Bytes Written (TBW) limit, whichever comes first. Warranty Terms & Conditions - Infortrend Software Media : This is required for all
: If your hardware requires repair, you must first obtain a Return Material Authorization (RMA) number via the service portal. You can track current repairs using the RMA Progress tool .
