Kerio Control Web Filter Is Not Activated Categorization Is Disabled Work Now

: Connect to your Kerio device via SSH (e.g., using PuTTY ). Run these commands :

: If the online activation fails due to network issues, download the license file from the Kerio Product Registration page and use the Register Offline option in the Kerio Activation Wizard.

cd /opt/kerio/winroute ./tinydbclient "update SiteFilter set DetectReliability=0" /etc/boxinit.d/60winroute restart Use code with caution. : Connect to your Kerio device via SSH (e

: In the GFI Accounts Portal , verify your license is not expired.

The Web Filter uses an external service (Zvelo) which requires a valid authorization token. These tokens expire every . If your DNS settings prevent the token from renewing, categorization will be disabled. : In the GFI Accounts Portal , verify

: A full disk can prevent the license file from saving. Use SSH to check disk space and clear cache files in /var/lib/firebase if necessary. 4. Troubleshooting Miscategorized or Blocked Sites

: Navigate to Configuration > DNS . Check Enable custom DNS forwarding and add a rule for *.zvelo.com to use Cloudflare (1.1.1.1) or OpenDNS (208.67.222.222) instead. 3. Fix Licensing and Activation Issues If your DNS settings prevent the token from

If the filter is activated but still blocking legitimate sites, you can bypass the categorization engine for specific URLs. Using Kerio Control Web Filter

Kerio Control is designed to disable the Web Filter if it fails 10 consecutive DNS checks to reach the update servers within one minute. You can force it to ignore these failures and keep the filter active by using the SSH console.

The Web Filter requires a specific active license; without it, the module behaves as a trial and will automatically disable after 30 days.