Ensure the paths defined in your configuration file are absolute. If the config expects the data in C:\TecDoc_Data but you moved it to D:\ , the "Loading Data Failed" error will persist until the path is updated.
Look for files named config.php , settings.ini , or web.config (depending on your environment) within the TecDoc installation directory.
Rename your current config file to config_old.backup . Many TecDoc installations carry a config.dist or template.config . Copy that template, rename it to the required filename, and re-enter your data carefully. Ensure the paths defined in your configuration file
If you’ve edited the file and it still fails, the file encoding might be corrupt.
The most common culprit is a mismatch in the configuration file regarding where the data actually lives. Rename your current config file to config_old
Set the Startup Type to so this doesn't happen after the next reboot. 4. Firewall and Port Blocking
Use an editor like Notepad++ to ensure you aren't adding hidden formatting characters that standard Windows Notepad sometimes inserts. 6. Version Mismatch If you’ve edited the file and it still
Sometimes the configuration file is perfect, but the service it’s trying to talk to is asleep. Press Win + R , type services.msc , and hit Enter. Find or your specific instance. If it’s not "Running," right-click and select Start .
Ensure the DB_SERVER or DataSource matches your current SQL server instance. If you recently moved your database or changed your computer name, the old configuration will fail.