Trans-id | Ncsw10301 Unable To Work Download The Image From Cisco.com Invalid Metadata

Several bugs have been tracked for this behavior, including CSCwd15921 , which affects releases 2.2.3.x through 2.3.4.x.

Go to the Cisco Software Download portal on your laptop and download the required .bin or .tar file.

Check if your firewall is blocking traffic to these URLs or if the appliance is attempting to bypass the configured proxy for SWIM tasks. 5. Check for Known Field Notices Several bugs have been tracked for this behavior,

In Catalyst Center, navigate to Design > Image Repository and use the Import function to upload the file from your local machine.

Once imported, check System > Settings > Integrity Verification to ensure the image is verified against Known Good Values (KGV) . 2. Refresh Cisco.com Credentials causing this specific "invalid metadata" response.

Use the CLI to test connectivity to cloudsso.cisco.com and software.cisco.com .

Cisco released Field Notice FN74033 , stating that older versions of DNA Center will fail to download metadata after , due to certificate changes. If you are on an older release, an upgrade to a fixed version (e.g., 2.3.5.x or later) is required. Comparison of Solution Paths Effectiveness When to Use Manual Import Urgent upgrades or persistent API errors. Credential Refresh Authentication or account permission issues. Trustpool Update Certificate or SSL handshake failures. Software Upgrade For long-term fixes of known bugs (e.g., CSCwd15921). due to certificate changes.

Ensure the appliance can actually reach the metadata endpoints:

If the automated download fails, the most reliable fix is to manually upload the image:

Cisco has identified that certain external providers used for metadata APIs occasionally experience sporadic outages, causing this specific "invalid metadata" response.