: Most NexDock firmware tools are designed to run on Windows. You will typically connect your NexDock to the PC using a high-quality USB-C data cable (the one included with the device is recommended).
Updating your NexDock 360 is a bit different than updating a standard laptop or tablet. Since it’s essentially a "dumb" terminal—a shell with a screen, keyboard, and battery that relies on an external brain (like your smartphone or laptop)—firmware updates are rare and usually only released to address specific hardware compatibility issues.
If your NexDock 360 is working perfectly, the general consensus among the community is . Because there is no easy "reset" button for failed firmware flashes, you should only perform an update if it is explicitly recommended by Nex Computer technical support to fix a persistent issue.
: If you are experiencing a technical bug, the official procedure is to log in to your account and open a help desk ticket. If a firmware fix exists, the support team will provide a specific download link and a flashing tool.
Unlike a Windows laptop that gets weekly patches, the NexDock 360 does not have a traditional operating system. Most of the "smart" features you see, like the desktop interface or touchpad gestures, are actually powered by the connected device (e.g., Samsung DeX or Motorola Ready For).
: Resolve issues where the NexDock may not charge a specific phone model correctly.
However, firmware updates can occasionally be released by Nex Computer to:
: Flashing firmware on a dock is risky. If the process is interrupted, it can "brick" the device, making it unusable. Always ensure the NexDock is fully charged before starting. Common Issues Solved by Software (Not Firmware)