If the module is not connecting or "working," consider these common fixes:
: The Customer Module is a portable executable that does not require installation on the client's PC, making it ideal for quick support sessions.
The redirection process involves four primary steps to bridge the distance between the client and technician:
: Works across LAN, VPN, WAN, or the open internet. How the Customer Module Works
: Once the customer clicks "Connect," the technician sees the customer's PC listed in their Technician Edition interface .
: Ensure the customer is using the technician's public IP address, which can be verified at WhatIsMyIP.com.
The Customer Module itself is free to distribute to clients. However, the technician must have a valid license for the USB Redirector Technician Edition software on their side. While version 1.9.7 remains popular, newer versions (such as v2.5) offer enhanced features like TLS 1.3 encryption and "Connect by ID" which eliminates the need for manual port forwarding. USB Redirector Technician Edition 1.9.7 - IncentivesPro
: The customer runs the module and enters the technician's IP address or hostname.