This is usually a PAL/NTSC setting issue. Ensure your software settings match your VHS tape's region (PAL for Europe, NTSC for North America).
A free, powerful tool that can recognize many USB capture cards once the driver is active.
The most reliable source is the Zolid Hi-Speed DVD Maker P50589 Install Disk on the Internet Archive. This iso/zip contains the original driver and the required ArcSoft software.
Often cited as a compatible alternative for older capture dongles.
Are you experiencing a specific in Device Manager, or is the capture software simply showing a black screen ?
Point it to the folder where you extracted the Zolid drivers.
Windows 10 may block the driver because it is unsigned or too old. Follow these steps for a successful installation: